Free warranty

Free permanent warranty

Our shop provides free permanent warranty service to our customers.  If your silver product is damaged / tarnished, our professional technician who has years of experience in sterling silver, will try his best to repair/polish our silver product for you. We have our own maintenance centre with the professional staff to enhance your confidence on our products.

Warranty items include necklace, bracelet, bangle and anklet. (Note: earrings, rings and other products are not included in the warranty services.)

Warranty service will only provide to customers with our official receipt of the purchased product.

Warranty services include fixing the broken ornaments and polishing the above silver products ONCE. (Note: services do not include providing any accessories and parts needed to fix the ornaments. Warranty services are not included if the products are being modified.)
We reserve all the rights to make the final decision in case of any dispute.

Our staff is always happy to assist you for any enquiry of our silver products.
There are some tools (including silver polishing water/cream, silver polishing cloth etc.) which can fix problems on your silver products, costing from few dollars up.